Aftermarket & Services
At NDB Holding Group, we help clients unlock the full potential of the aftermarket, the largest source of untapped value in aerospace and defense. Our approach includes assessing installed base opportunities, enhancing pricing strategies, and optimizing operations to drive growth and efficiency.
At NDB Holding Group, we understand that the aftermarket landscape is very different from new-equipment sales. Many aerospace and defense companies have yet to fully optimize how they identify opportunities, target customers, price spare parts, upsell services, or expand into new markets. We help clients refine these strategies to capture maximum value.
At NDB Holding Group, we help clients around the world capture greater value from the aftermarket while addressing its unique challenges. Leveraging our global expertise and proprietary tools, we develop strategies that enable clients to build and sustain a successful aftermarket business.
What We Do
Commercial strategy
At NDB Holding Group, our insights support clients in sales planning, account management, value-based pricing, market expansion, and the development of comprehensive aftermarket service offerings.
Operations
At NDB Holding Group, we help clients enhance all aspects of their operations, including sourcing management, general operations, supply chain performance, and spare parts cost optimization, using design to value and standardization techniques.
Organizational Processes and Systems
At NDB Holding Group, we support clients in optimizing their organizational structure, forecasting talent needs, enhancing performance management, and designing effective incentives to motivate and retain top talent.
New Growth Levers
We help clients identify the most promising growth opportunities in the aftermarket, including mergers and acquisitions, new or digitized services, and the development of innovative contracts and service models.
Examples of our work
Identifying and Capturing Opportunities
A defense company was underperforming in aftermarket service orders because its focus was primarily on new systems sales. NDB Holding Group helped the client develop digital tools to identify aftermarket opportunities, implemented capability-building programs for the salesforce, created improved commercial campaigns, and optimized inventory and procurement operations for spare parts. We also updated tracking processes to monitor all commercial opportunities. These solutions resulted in a more than 40 percent increase in aftermarket service orders.
Market Analysis and Insights
An aerospace company aimed to become the leading provider of aftermarket services but lacked insight into its installed base and relied on a cost-plus pricing approach. NDB Holding Group developed an analytical model to estimate the size of the aftermarket opportunity. We identified upselling opportunities, optimized spare-parts pricing, and explored geographic expansion. These recommendations increased commercial fleet aftermarket service revenues by over 10 percent within two years, with further gains expected.
