We help government agencies design and deliver services that meet the evolving needs of citizens, improving satisfaction, accessibility, and engagement. NDB Holding Group supports public-sector organizations in navigating complex service environments, implementing user-centered design, and leveraging digital tools to enhance interactions.

Our Public Sector Practice works with national, regional, and local governments to benchmark service performance, identify areas for improvement, and implement innovative solutions. We advise clients on strategy, organization, operations, and digital transformation, with a focus on optimizing citizen-facing processes and outcomes.

Our areas of expertise include:

• Service design and optimization: Streamlining workflows, reducing friction, and improving accessibility across government services.

• Digital transformation: Implementing digital platforms, advanced analytics, and self-service capabilities to improve citizen engagement and operational efficiency.

• Customer insights and analytics: Using data-driven approaches to understand citizen needs, measure satisfaction, and prioritize initiatives.

• Operational excellence: Enhancing efficiency and productivity in service delivery while maintaining high-quality standards.

• Feedback and continuous improvement: Establishing mechanisms to capture citizen feedback, monitor performance, and drive ongoing improvements.

Recent example of our work:
We helped a national government redesign its citizen services platform, improving access to key services, reducing response times by 30 percent, and increasing overall satisfaction through digital process automation and enhanced user experience design.