We help government agencies improve operational performance, increase efficiency, and deliver public services more effectively. NDB Holding Group supports public-sector organizations in rethinking processes, optimizing resource allocation, and implementing technology-enabled solutions that enhance productivity and create measurable impact for citizens.

Our Public Sector Practice works across government functions—from ministries and departments to local authorities—to identify bottlenecks, streamline workflows, and embed best practices in operations management. We combine deep expertise in organizational design, process optimization, and technology integration to help agencies achieve ambitious program goals while managing costs and risks.

Our areas of expertise include:

• Process improvement: Applying Lean, Six Sigma, and other operational excellence methodologies to streamline workflows, eliminate inefficiencies, and standardize service delivery.

• Resource and capacity management: Optimizing staffing, budgeting, and operational planning to ensure that resources are allocated efficiently and aligned with strategic priorities.

• Digital operations and automation: Leveraging digital tools, robotic process automation (RPA), and AI to automate routine tasks, reduce manual errors, and free up staff for high-value activities.

• Performance management and KPIs: Developing frameworks to monitor outcomes, measure operational effectiveness, and identify opportunities for continuous improvement.

• Cross-functional integration: Enhancing coordination across departments, agencies, and jurisdictions to reduce redundancies, improve accountability, and deliver seamless services.

• Change management and capability building: Training teams, building leadership capabilities, and embedding a culture of continuous improvement to sustain operational gains.

Recent example of our work:
We helped a metropolitan transit authority redesign its operations, including maintenance scheduling, fleet management, and administrative workflows. By implementing process improvements, leveraging predictive analytics, and optimizing staffing allocations, the authority reduced operational costs by 18 percent while improving service reliability and passenger satisfaction.

This framework can also be tailored to other sectors such as social services, utilities, and public infrastructure.